FAQ
Q: What types of stationery products do you offer?
A: We specialize in high-quality essential stationery, including a variety of inks (liquid, gel, and fountain pen inks), erasers (soft, precision, and smudge-free options), and rulers (plastic, metal, and wooden styles in different lengths). All our products are curated for durability, functionality, and suitability for students, artists, and professionals.
Q: How long does it take to process and ship my order?
A: All orders are processed within 1-2 business days, excluding weekends and public holidays. Once dispatched, standard shipping typically takes 3-7 business days, while expedited shipping takes 1-3 business days. You will receive a shipping confirmation with tracking details once your order is sent out.
Q: What should I do if my order arrives damaged?
A: We take great care in packaging to prevent damage, but if your ink, erasers, or rulers arrive damaged, please send photos of the damaged items and packaging within 3 business days of delivery. We will resolve the issue promptly by offering a replacement or full refund.
Q: Can I return or exchange products?
A: We accept returns and exchanges within 14 days of delivery, provided products are unused, unopened, and in their original condition. Custom or personalized items are not eligible for return. Please follow our return process outlined on the website to initiate a return or exchange.
Q: Are your inks safe to use with all fountain pens?
A: Yes, our fountain pen inks are formulated to be compatible with most standard fountain pens. They are non-clogging and free of harsh chemicals, ensuring smooth flow and no damage to your pen. For specialty pens, we recommend checking the product description for specific compatibility details.